Mosaic Technology Systems Demo SMS

About This Program

This page documents the SMS messaging program associated with the Mosaic Technology Systems product demonstration line. Mosaic Technology Systems is a B2B software company headquartered in Illinois that builds AI voice and text receptionist products for HVAC service contractors.. Our product demonstration system uses a mock HVAC business called Comfort First HVAC to showcase the complete inbound call, appointment booking, and customer notification workflow that our software provides to real HVAC businesses. This SMS program supports the demonstration in two ways: by sending a sample confirmation text to prospective business clients who call our demo line and verbally consent during the call, and by holding two-way text conversations with prospects who text our demo line directly to experience the assistant themselves. All messaging is part of evaluating our product.

How Users Opt In

Prospective business clients evaluating our software call our product demonstration phone line. During the call, they interact with our AI voice receptionist, walking through a complete appointment booking experience that simulates what their own customers would experience if they deployed our product. Near the end of the booking workflow, the AI receptionist explicitly asks: "Would you like me to send you a sample booking confirmation by text, so you can see what your customers would get? Message and data rates may apply."
If the caller responds affirmatively, their verbal consent is captured as their opt-in. The consent moment is recorded as part of the full call recording, and the affirmative response is logged with a timestamp and the caller's phone number in our customer database. Only callers who provide a clear affirmative verbal response receive any text messages from this program. Callers who decline, do not respond, or provide an ambiguous response do not receive any messages.
This opt-in mechanism is part of the product demonstration itself. The verbal consent flow that prospects experience during the demo mirrors the consent flow that real HVAC businesses would deploy using our software with their actual customers.
Prospects may also opt in by texting our demonstration line at (815) 240-9761 directly. Sending a text to our demo line is itself the opt-in: it starts a two-way conversation with our AI text assistant, which replies only within that conversation. The assistant identifies itself as an automated assistant in its first reply. We send text replies only to people who text us first or who gave verbal consent during a demo call.

The Messages You Will Receive

If you opt in during your demo call, you will receive one sample SMS message demonstrating an appointment confirmation, which is what a real HVAC customer would receive after booking service in a live deployment.
The message is clearly identified as a sample from Comfort First HVAC, our demonstration business, and is part of the product evaluation experience rather than a confirmation of a real service appointment. No real technicians will be dispatched and no real service will occur, since this is a software demonstration. The sample message includes contact information to continue the sales conversation with Mosaic Technology Systems.
If instead you text our demo line directly, you will receive conversational replies from our AI text assistant as part of the demonstration. The assistant identifies itself as an automated assistant, answers questions about the demo, and can book a sample appointment by text. These are demonstration messages only — no real technicians are dispatched and no real service is scheduled.

Message Frequency

If you opt in during a demo call, one sample confirmation message is sent for that call. If you text our demo line, message frequency varies by conversation; a typical conversation includes up to 15 messages from us, and program volume is up to about 150 messages per week

Opt Out

You can opt out of receiving messages at any time by replying STOP to any message you receive. Opt-out is handled automatically by Twilio's default keyword management and takes effect immediately. The opt-out keywords recognized are STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, and OPTOUT.
If you opt out and later wish to receive demo messages again, you can reply START to re-subscribe.

Help

For assistance with this SMS program, reply HELP or INFO to any message you receive. For questions about the Mosaic Technology Systems product or the demonstration, contact us at [email protected] or (779) 272-4697.

Important Disclosures

Message and data rates may apply based on your carrier and plan. and that you have the authority to consent to receive text messages at that number. By providing verbal consent during your demo call, or by texting our demo line, you confirm you are the regular user of the mobile number provided
No marketing or promotional messages are sent through this program. All messages are transactional product-demonstration samples or conversational replies sent as part of the product demonstration experience.

Privacy and Terms

For details on how we handle your personal information, please review our Privacy Policy. For terms governing your use of our products and services, please review our Terms and Conditions.